"Existence is no more than the precarious attainment of relevance in an intensely mobile flux of past, present, and future." – Susan Sontag
At a recent technology conference with Managed Service Providers (MSPs) the question was raised “How do we remain relevant?” This question struck me as profound and provoking. The attendee’s question was angled at the emergence of Cloud Computing and the giants in the computer industry led by Microsoft, Google, Apple, and Amazon — and the wonderment of the if and the how Value Added Resellers (VARs), like SymQuest, would exist in the future.
The inquiry forces a futuristic view of the role of 130,000 current VARS nationwide. The stampede to the Cloud has some believing that everything is heading there and that all data will magically be stored “in the cloud” and instantaneously available, 100% secure and accessible from an array of various sized wireless terminals. These same forecasters have been predicting a paperless society. The word paperless has the connotation that there will be zero paper — a bit dramatic. However, no one can argue that the real trend is less information on paper. Evidence abounds with the shift from print news to web news, and from physical books to the Kindle. SymQuest realizes that two trends are very real: people are printing less and cloud applications are on the rise.
So how does any company remain relevant? It begins with defining the business a company is in. For example, if a railcar manufacturer says they're in the “railroad” business they may limit their ability to diversify their offerings. If they declare they are in the “transportation” business they could be flying the Airbus A320 coast to coast today.
Our Mission Statement declares: “SymQuest designs and delivers innovative high quality solutions in office automation. Our clients are growing organizations determined to leverage technology to meet the challenges of the 21st Century.” Today we have relationships with more than 3,000 customers in NY, VT, NH, and ME who look to SymQuest to advise them on perpetually improving their business processes.
As the cast of the world’s leading technology inventors launch new products, including our parent company Konica Minolta, SymQuest’s role is to “separate the wheat from the chaff” as we configure and support the best integrated solutions for our customers. We are high tech and high touch in a demanding world that requires excellence and execution. We remain relevant by producing extraordinary results for our clients. Nothing else matters.
Onward and upward with relevance.