A ten-digit dialed telephone call requires entering both the three-digit area code and the seven-digit telephone number to complete the call, even if the area code is the same as your own. When an area code transitions to ten-digit dialing, you will no longer be able to dial seven digits to make a local call.Transitioning to ten-digit dialing will not affect your current telephone number. Your phone number, including your area code, will not change.
Transitioning to Ten-Digit Dialing
Beginning on October 24, 2021, you must dial ten digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only seven digits may not connect, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the seven-digit number.
Ten-digit dialing for local calls has been enabled in area codes 802 and 603 since April 24, 2021, and you can begin dialing ten digits anytime. However, seven-digit local calls will still be completed before October 24, 2021.
What Changes will Businesses Need to Make?
If your company uses a PBX or VoIP phone system, you may need to update or reprogram it for ten-digit dialing. Because ten-digit dialing became available in April 2021 in the areas where seven-digit dialing will be phased out in October 2021, reprogramming of PBX or VoIP systems can begin at any time.
If you utilize faxing through stand-alone devices or an MFP with a fax board, the phone number will need to be updated on the device. It would be best if you planned to complete any required reprogramming and test your system before October 24, 2021.
Proactively Prepare for Ten-Digit Dialing
Our field technical team has been proactively speaking with clients by correcting address books and training end-users on how to edit them. Our customer support team is prepared to help people over the phone with how-to procedures.