Unplanned Network Services Notification: ISP Outages

Posted by Kevin Davis - November 18, 2017 - Important Information

Notification Vector [Converted].pngSymQuest has been notified of global Internet Service Provider (ISP) outages, causing connectivity issues in the region.  The outages are a result of worldwide carrier disruptions from Level 3 Communications, also known as CenturyLink. 

The outages occured from 1:08 AM on November 18, 2017 until 7:04 AM on November 18, 2017. Level 3 Communications has isolated the issue, and is conducting remediation. Service should now be returned to normal. 

For immediate questions please contact call 1-800-374-9900 or email CustomerService@SymQuest.com. Tickets can also be submitted through SymQuest's Client Portal at www.SymQuest.com

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Kevin Davis

Kevin Davis is currently the Vice President of Service and Support for SymQuest, and is based in the South Burlington, VT and West Lebanon, NH office locations. Davis is responsible for the network and client support teams at SymQuest. Davis started with SymQuest in April of 2007 as an Incident Response Engineer. His love for customer service and technology quickly led him through various engineering positions where his passion for process improvement and motivating team members advanced him to management positions with increasing responsibilities leading to his present role as Vice President of Service and Support. Kevin holds many industry IT certifications and was a member of True Profits Group.

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