Unplanned Network Services Notification: ISP Outages

Posted by Kevin Davis - November 18, 2017 - Important Information

Notification Vector [Converted].pngSymQuest has been notified of global Internet Service Provider (ISP) outages, causing connectivity issues in the region.  The outages are a result of worldwide carrier disruptions from Level 3 Communications, also known as CenturyLink. 

The outages occured from 1:08 AM on November 18, 2017 until 7:04 AM on November 18, 2017. Level 3 Communications has isolated the issue, and is conducting remediation. Service should now be returned to normal. 

For immediate questions please contact call 1-800-374-9900 or email CustomerService@SymQuest.com. Tickets can also be submitted through SymQuest's Client Portal at www.SymQuest.com

about the author

Kevin Davis

Kevin oversees SymQuest’s Service teams to ensure the best possible experience for our clients. Kevin works with our network and document clients to help achieve all of their business objectives around uptime, efficiencies, security, business continuity, disaster recovery and all other aspects of their IT and document solution needs.

Kevin Davis